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Thread: no longer can connect to ftp server (used to be able)

  1. #1
    meachmicro is offline Junior Member
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    Jan 2015
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    2

    Default no longer can connect to ftp server (used to be able)

    Recently set up site, all was working well. Few days ago site went down. Enabled cloudfare as a solution, site came back up but no longer able to ftp from within my ATT wifi, ftp works on other public networks. I'm assuming this is an ATT issue but ran altervista test just to see if I'm missing something, results below. Thanks.

    Code:
     
    
    Tracing route to meachmicro.altervista.org.cdn.cloudflare.net [104.28.23.129]
    over a maximum of 30 hops:
    
      1     2 ms     2 ms     1 ms  homeportal [192.168.1.254] 
      2    22 ms    21 ms    22 ms  99-10-224-3.lightspeed.tukrga.sbcglobal.net [99.10.224.3] 
      3    23 ms    22 ms    22 ms  76.201.208.214 
      4    25 ms    22 ms    23 ms  12.83.82.145 
      5    25 ms    26 ms    26 ms  gar24.attga.ip.att.net [12.122.141.181] 
      6    24 ms    23 ms    24 ms  192.205.33.42 
      7    25 ms    23 ms    23 ms  cloudflare-ic-301665-atl-bb1.c.telia.net [62.115.32.222] 
      8    23 ms    23 ms    23 ms  104.28.23.129 
    
    Trace complete.
    Non-authoritative answer:
    
    Server:  homeportal
    Address:  192.168.1.254
    
    Name:    meachmicro.altervista.org.cdn.cloudflare.net
    Addresses:  104.28.23.129
    	  104.28.22.129
    Aliases:  meachmicro.altervista.org
    
    
    Windows IP Configuration
    
       Host Name . . . . . . . . . . . . : Steve_Toshiba
       Primary Dns Suffix  . . . . . . . : 
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No
       DNS Suffix Search List. . . . . . : attlocal.net
    
    Ethernet adapter Bluetooth Network Connection:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : 
       Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
       Physical Address. . . . . . . . . : 30-10-B3-B9-9B-36
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    
    Wireless LAN adapter Local Area Connection* 3:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : 
       Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
       Physical Address. . . . . . . . . : 12-10-B3-B9-26-06
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    
    Wireless LAN adapter Wi-Fi:
    
       Connection-specific DNS Suffix  . : attlocal.net
       Description . . . . . . . . . . . : Qualcomm Atheros AR956x Wireless Network Adapter
       Physical Address. . . . . . . . . : 30-10-B3-B9-26-06
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : 2602:306:30ae:2910:7505:280:d21a:eb32(Preferred) 
       Temporary IPv6 Address. . . . . . : 2602:306:30ae:2910:b89d:59a8:619c:c696(Preferred) 
       Link-local IPv6 Address . . . . . : fe80::7505:280:d21a:eb32%6(Preferred) 
       IPv4 Address. . . . . . . . . . . : 192.168.1.82(Preferred) 
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : Tuesday, February 10, 2015 12:04:47 PM
       Lease Expires . . . . . . . . . . : Wednesday, February 11, 2015 2:25:46 PM
       Default Gateway . . . . . . . . . : fe80::b2e7:54ff:fed9:e531%6
                                           192.168.1.254
       DHCP Server . . . . . . . . . . . : 192.168.1.254
       DHCPv6 IAID . . . . . . . . . . . : 103813299
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-BB-D3-40-F8-A9-63-F7-B8-BC
       DNS Servers . . . . . . . . . . . : 192.168.1.254
       NetBIOS over Tcpip. . . . . . . . : Enabled
    
    Ethernet adapter Ethernet:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : 
       Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
       Physical Address. . . . . . . . . : F8-A9-63-F7-B8-BC
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter isatap.attlocal.net:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : attlocal.net
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter Teredo Tunneling Pseudo-Interface:
    
       Connection-specific DNS Suffix  . : 
       Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:a6:294b:9cf5:1d6e(Preferred) 
       Link-local IPv6 Address . . . . . : fe80::a6:294b:9cf5:1d6e%11(Preferred) 
       Default Gateway . . . . . . . . . : 
       DHCPv6 IAID . . . . . . . . . . . : 385875968
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-BB-D3-40-F8-A9-63-F7-B8-BC
       NetBIOS over Tcpip. . . . . . . . : Disabled
    > ftp: connect :Connection timed out
    ftp> none 
    Invalid command.
    ftp> none 
    Invalid command.
    ftp> quit

  2. #2
    karl94 is offline AlterVista Staff
    Join Date
    Jan 2015
    Posts
    573

    Default

    Quote Originally Posted by meachmicro View Post
    Recently set up site, all was working well. Few days ago site went down. Enabled cloudfare as a solution, site came back up but no longer able to ftp from within my ATT wifi, ftp works on other public networks. I'm assuming this is an ATT issue but ran altervista test just to see if I'm missing something, results below. Thanks.
    Actually you should have run the test writing ftp.meachmicro as username, otherwise the results are relative to your PC and CloudFlare instead of being relative to your PC and AlterVista.
    However, from your description is pretty clear that your ISP is the issue, you should report them the problem.

  3. #3
    meachmicro is offline Junior Member
    Join Date
    Jan 2015
    Posts
    2

    Default

    Actually did run it with ftp.meachmicro with results below, however it never gets beyond what is seen below, times out at an ATT server.

    when running traceroute using the diagnostic functions of ATT wifi/router I get
    "Invalid host address: ftp.meachmicro.altervista.org" which I suppose may be a firewall issue. Thing is everything worked fine for over a week, then went down and after activating CF ftp has not worked.

    I tried going thru my isp (ATT) a couple times with no luck, they want to push you toward a paid tech solution. Will do a little research on my own and then maybe contact them again.

    Thanks

    Code:
     
    
    Tracing route to ftp.meachmicro.altervista.org [78.129.205.38]
    over a maximum of 30 hops:
    
      1     2 ms     2 ms     1 ms  homeportal [192.168.1.254] 
      2     *        *        *     Request timed out.
      3    23 ms    22 ms    26 ms  76.201.208.214 
      4     *        *        *     Request timed out.
      5     *        *        *     Request timed out.
      6     *        *        *     Request timed out.
      7     *        *        *     Request timed out.
      8     *        *        *     Request timed out.
      9     *        *        *     Request timed out.
     10     *        *        *     Request timed out.
     11     *        *        *     Request timed out.
     12     *        *        *     Request timed out.
     13
    Last edited by karl94; 02-11-2015 at 04:11 AM. Reason: Output formatting

  4. #4
    karl94 is offline AlterVista Staff
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    Jan 2015
    Posts
    573

    Default

    Quote Originally Posted by meachmicro View Post
    when running traceroute using the diagnostic functions of ATT wifi/router I get
    "Invalid host address: ftp.meachmicro.altervista.org" which I suppose may be a firewall issue.
    That's strange. Try using the IP address (78.129.205.38), you should get the same traceroute you got form Windows.
    Quote Originally Posted by meachmicro View Post
    Thing is everything worked fine for over a week, then went down and after activating CF ftp has not worked.
    You can now see the website because CloudFlare acts as a proxy, and you have no problem to reach their servers.
    Quote Originally Posted by meachmicro View Post
    I tried going thru my isp (ATT) a couple times with no luck, they want to push you toward a paid tech solution. Will do a little research on my own and then maybe contact them again.
    Try to insist, explain them that with the same PC and a different network there are no issues, and the traceroute shows clearly an IP routing problem.

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