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Thread: Unable to renew my domain

  1. #1
    hamishmb is offline Junior Member
    Join Date
    Jan 2017
    Posts
    10

    Default Unable to renew my domain

    I was trying to renew my domain (www.hamishmb.com) today, as it is due for renewal on the 14th of May, but I have been unable to. The altervista control panel section always tells me that "You cannot use available services if you don't accept service terms and conditions and you don't give permission to use your personal data".

    However, I already have agreed to the terms - all the checkboxes are checked "I agree" and "I acknowledge". I have tried using Chromium and Firefox. Should I use a different browser? Could you help me resolve this soon please - I don't want my domain to expire!

    Thanks,

    Hamish McIntyre-Bhatty

  2. #2
    alemoppo is offline AlterVista Staff
    Join Date
    Feb 2010
    Location
    IT
    Posts
    262

    Default

    We are investigating the issue. Thanks for the feedback.

    Bye!

  3. #3
    alemoppo is offline AlterVista Staff
    Join Date
    Feb 2010
    Location
    IT
    Posts
    262

    Default

    Thank you, the problem has been resolved. Can you try again now?

    Bye!

  4. #4
    hamishmb is offline Junior Member
    Join Date
    Jan 2017
    Posts
    10

    Default

    Yep, it's working now and all done.

    Thank you!

    Hamish

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