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Thread: Account Disable temporay

  1. #1
    pketricks is offline Utente AlterBlog
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    May 2015
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    Default Account Disable temporay

    Dear sir i receive this email on today 6:06 PM so now it completed 3 hours now
    Please help me

    Dear Webmaster,
    following the warnings from well-known security institutes, among which Spamhaus, your account pketricks has been detected as compromised due to the use of "hacked" plugins, themes or extensions with a backdoor in their code. This backdoor has allowed the use of your account to generate spam email messages and to perform remote DDoS attacks as part of a botnet.

    In order to stop the attacks and protect you and the entire community, the service on this account has been suspended.

    To quickly solve this issue and bring back online your website you have to follow these advices:
    - access thrugh ftp and delete any plugin, theme or extension used and not provided by AlterVista
    - avoid the usage of hacked software or software without any licence

    Once your website will be cleaned you must send an email to our Abuse department in order to reactivate it.

    Regards
    -AlterVista-
    Last edited by karl94; 06-18-2015 at 05:19 PM. Reason: Formatting

  2. #2
    karl94 is offline AlterVista Staff
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    Jan 2015
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    Default

    If you removed all the malicious content and sent the email you just have to wait.

  3. #3
    pketricks is offline Utente AlterBlog
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    May 2015
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    Default

    sir how can i remove it i can not access ftp file manager

  4. #4
    pketricks is offline Utente AlterBlog
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    Default

    how can i remove all the malicious content??

  5. #5
    pketricks is offline Utente AlterBlog
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    May 2015
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    Default

    Sir help me how can i reactivate my account again?

  6. #6
    karl94 is offline AlterVista Staff
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    Jan 2015
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    Default

    You have to remove the malicious content, use an FTP client like FileZilla.
    http://en.altervista.org/wiki/index.php/FTP

  7. #7
    pketricks is offline Utente AlterBlog
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    May 2015
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    Default

    Dear sir i delete all malicious contents from my account but yet not unblock my account.
    I am sorry your services are not good
    Take Care ALLAH HAFIZ

  8. #8
    karl94 is offline AlterVista Staff
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    Jan 2015
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    570

    Default

    Did you send the email to the abuse department?

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