Account Disable temporay

Dear sir i receive this email on today 6:06 PM so now it completed 3 hours now
Please help me

Dear Webmaster,
following the warnings from well-known security institutes, among which Spamhaus, your account pketricks has been detected as compromised due to the use of "hacked" plugins, themes or extensions with a backdoor in their code. This backdoor has allowed the use of your account to generate spam email messages and to perform remote DDoS attacks as part of a botnet.

In order to stop the attacks and protect you and the entire community, the service on this account has been suspended.

To quickly solve this issue and bring back online your website you have to follow these advices:
- access thrugh ftp and delete any plugin, theme or extension used and not provided by AlterVista
- avoid the usage of hacked software or software without any licence

Once your website will be cleaned you must send an email to our Abuse department in order to reactivate it.

Regards
-AlterVista-

[karl94]

If you removed all the malicious content and sent the email you just have to wait.

sir how can i remove it i can not access ftp file manager

how can i remove all the malicious content??

Sir help me how can i reactivate my account again?

[karl94]

You have to remove the malicious content, use an FTP client like FileZilla.
http://en.altervista.org/wiki/index.php/FTP

Dear sir i delete all malicious contents from my account but yet not unblock my account.
I am sorry your services are not good
Take Care ALLAH HAFIZ

[karl94]

Did you send the email to the abuse department?