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Thread: Problem loading page

  1. #1
    jmyahnke is offline Junior Member
    Join Date
    Jun 2014
    Posts
    1

    Default Problem loading page

    Hi Signed up for a free account for a college class here in San Diego CA, USA. I cannot access my website. I've run your test and the results are:

    Code:
     
    
    Tracing route to jmyahnke.altervista.org [78.129.205.2]
    over a maximum of 30 hops:
    
      1     1 ms     1 ms     1 ms  homeportal [192.168.1.254] 
      2    26 ms    34 ms    26 ms  108-223-80-2.lightspeed.sndgca.sbcglobal.net [108.223.80.2] 
      3     *        *        *     Request timed out.
      4    25 ms    27 ms    26 ms  12.83.70.137 
      5  ded3-g4-3-0.sfldmi.ameritech.net [151.164.40.106]  reports: Destination host unreachable.
    
    Trace complete.
    Non-authoritative answer:
    
    Server:  homeportal
    Address:  192.168.1.254
    
    Name:    jmyahnke.altervista.org
    Address:  78.129.205.2
    
    
    Windows IP Configuration
    
       Host Name . . . . . . . . . . . . : WIN8-DS3
       Primary Dns Suffix  . . . . . . . : 
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No
       DNS Suffix Search List. . . . . . : gateway.2wire.net
    
    Ethernet adapter vEthernet (Realtek PCIe GBE Family Controller Virtual Switch):
    
       Connection-specific DNS Suffix  . : gateway.2wire.net
       Description . . . . . . . . . . . : Hyper-V Virtual Ethernet Adapter #2
       Physical Address. . . . . . . . . : 90-2B-34-61-90-75
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::c185:10bf:9374:f8d5%8(Preferred) 
       IPv4 Address. . . . . . . . . . . : 192.168.1.66(Preferred) 
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : Tuesday, June 24, 2014 4:01:06 PM
       Lease Expires . . . . . . . . . . : Wednesday, June 25, 2014 4:01:05 PM
       Default Gateway . . . . . . . . . : 192.168.1.254
       DHCP Server . . . . . . . . . . . : 192.168.1.254
       DHCPv6 IAID . . . . . . . . . . . : 143665972
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-D5-FC-8B-90-2B-34-61-90-75
       DNS Servers . . . . . . . . . . . : 192.168.1.254
       NetBIOS over Tcpip. . . . . . . . : Enabled
    
    Tunnel adapter isatap.gateway.2wire.net:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : gateway.2wire.net
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter Local Area Connection* 2:
    
       Connection-specific DNS Suffix  . : 
       Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:3c02:3898:3f57:febd(Preferred) 
       Link-local IPv6 Address . . . . . : fe80::3c02:3898:3f57:febd%5(Preferred) 
       Default Gateway . . . . . . . . . : ::
       DHCPv6 IAID . . . . . . . . . . . : 83886080
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-D5-FC-8B-90-2B-34-61-90-75
       NetBIOS over Tcpip. . . . . . . . : Disabled
    > ftp: connect :Connection timed out
    ftp> none 
    Invalid command.
    ftp> none 
    Invalid command.
    ftp> quit
    Thanks,
    Jim Yahnke

  2. #2
    dapeco's Avatar
    dapeco is offline Administrator
    Join Date
    Feb 2010
    Posts
    43

    Default

    According to your traceroute looks like there is an issue with your isp (SBCGlobal/AT&T), you should contact them and report this issue. Meanwhile you may activate cloudflare, it should resolve the issue at least temporarily.

  3. #3
    patrickylee is offline Junior Member
    Join Date
    Jan 2015
    Posts
    1

    Default

    Quote Originally Posted by dapeco View Post
    According to your traceroute looks like there is an issue with your isp (SBCGlobal/AT&T), you should contact them and report this issue. Meanwhile you may activate cloudflare, it should resolve the issue at least temporarily.
    Same thing happen.

    78.129.205.2 is over 254 hops from Toronto,Canada. I tried at Home and at Work, 2 different ISPs. Both are not reachable.
    So I think this is not the ISP problem. The server is way too far from North America???

    Why don't Altervista change server for <username>.Altervista.org to something is reachable from Worldwide without activating Cloudflare????


    EDIT::
    Sorry nevermind.
    I found what cause the tracert not reachable.
    It was Malwarebytes anti virus sofrware installed, it has malicious website blocking function.
    78.129.205.2 is marked as malicious website, then block network traffic from my PC.
    When I disable Malwarebytes' malicious website blocking setting, <username>.Altervista.org (78.129.205.2 ) is working at web browser and tracert command.



    EDIT 2nd::
    blocking message screenshot of Malwarebytes

    untitled.JPG
    Last edited by patrickylee; 01-13-2015 at 03:46 PM. Reason: Found real reason. Attached blocking message of Malwarebytes

  4. #4
    Gianluca is offline Administrator
    Join Date
    Feb 2010
    Posts
    512

    Default

    Than you for your feedback, we will report it to malwarebytes

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