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Thread: Problems accessing the domain

  1. #1
    hhrumixservice is offline AlterBlog User
    Join Date
    Jan 2012
    Posts
    12

    Default Problems accessing the domain

    Hi

    Since about a week I'm experiencing problems connecting to my free domain hhrumixservice.altervista.org both on the Web and via FTP

    The website is WordPress based so database connectivity plays a role in its accessibility

    The problem only occurs while accessing it through a certain ISP at home, at work I'm connected to another ISP and can access the domain with no problem

    I have another domain bayan.altervista.org and although even from home it's accessible (it only consists of a single page with no DB dependency) I had problems connecting to it via FTP


    I performed a traceroute and it displays timeout at a certain server

    78.129.205.5 is from Italy(IT) in region Western Europe

    ================================================== =======

    TraceRoute to 78.129.205.5 [hhrumixservice.altervista.org]

    Hop (ms) (ms) (ms) IP Address Host name
    1 0 0 0 8.9.232.73 xe-5-3-0.edge3.dallas1.level3.net

    2 1 0 1 4.69.145.77 ae-2-70.edge4.dallas3.level3.net
    3 9 1 1 4.68.63.146 gblx-level3-40g.dallas3.level3.net
    4 3 1 0 67.16.151.82 ae2.csr2.dal2.gblx.net
    5 115 114 115 67.17.111.141 po3.ar4.lon3.gblx.net
    6 115 115 117 64.211.1.190 iomart.tengigabitethernet7-1.ar4.lon3.gblx.net
    7 138 116 117 62.233.127.11 202.core1.thn.as20860.net
    8 114 114 114 62.233.127.174 593.net1.north.dc5.as20860.net
    9 114 114 114 87.117.211.42 -
    10 Timed out Timed out Timed out -
    11 Timed out Timed out Timed out -
    12 Timed out Timed out Timed out -
    13 Timed out Timed out Timed out -

    Trace aborted.


    ================================================== =======


    To the main domain altervista.org at home I have no problems connecting, however traceroute times out as well, although at a different IP address


    ================================================== ========

    216.127.94.127 is from United States(US) in region North America


    TraceRoute to 216.127.94.127 [altervista.org]

    Hop (ms) (ms) (ms) IP Address Host name
    1 1 1 1 8.9.232.73 xe-5-3-0.edge3.dallas1.level3.net

    2 1 2 2 4.69.145.204 ae-4-90.edge2.dallas3.level3.net
    3 1 0 0 4.59.36.94 softlayer-t.edge2.dallas3.level3.net
    4 11 10 36 173.192.18.221 ae5.bbr02.sr02.hou02.networklayer.com
    5 8 8 8 173.192.18.239 po32.dsr02.hstntx2.networklayer.com
    6 10 10 10 70.87.253.118 po15.dsr02.hstntx1.networklayer.com
    7 8 8 19 207.218.245.2 po2.car01.hstntx1.networklayer.com
    8 Timed out Timed out Timed out -
    9 Timed out Timed out Timed out -
    10 Timed out Timed out Timed out -
    11 Timed out Timed out Timed out -

    Trace aborted.


    ================================================== ========


    Is there something to be made out of this information?
    Not sure who's responsible for the connectivity

    Would like to try to test accessibility of another WP based site hosted on Altervista to kinda narrow down the causes of the problem if someone is ready to share such site address.


    Thank you
    Last edited by hhrumixservice; 03-10-2012 at 09:21 PM.

  2. #2
    Gianluca is offline Administrator
    Join Date
    Feb 2010
    Posts
    512

    Default

    hhrumixservice:

    whare are you located, can you please list the isps your have issues with?

  3. #3
    hhrumixservice is offline AlterBlog User
    Join Date
    Jan 2012
    Posts
    12

    Default

    Hi Gianluca, I'm located in Ukraine, the ISP is called Ukrtelecom

    however since last Sunday or Monday the problem seems to be gone, hopefully for good

    but since we're already talking, whos problem do you think it is, Altervista's or my ISP's ?

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