How does FTP connection work?
With FTP you can transfer your files on your web space.
The FTP connection data are:
* host = nickname.altervista.org
* username/login = your nickname
* password = your password
* port = 21
* mode = passive
If you use a firewall you have to check that connections on port 21 are allowed.
Example:
nickname = myname
password = mypwd
The data used for the FTP connection will be:
for Filezilla ->
address = myname.altervista.org
user = myname
password = mypwd
for Smartftp ->
address = myname.altervista.org
Login = myname
Password = mypwd
for Internet Explorer ->
Type the address
ftp://myname.altervista.org
a dialog box will ask for username and password,
username = myname
password = mypwd
To know if there is a problem with the FTP connection you have to open the ms-dos prompt and send this command:
telnet myname.altervista.org 21
If the connection is successfully executed you should see a response from the server like this one:
220--- AlterVista FTP based on ....
If it does not appear there's a problem with the connection and you have to check that your network and firewall configurations allow the FTP connection.
If you have to report a problem with the connection, please add the result of this test.
Remember that FTP access is only allowed if you have an AlterSite.