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Thread: Can't access my new website

  1. #1
    heikebyte is offline Junior Member
    Join Date
    Jul 2015
    Posts
    3

    Default Can't access my new website

    Hi, I created a new website and have uploaded several pages, including a placeholder index.html file. However I cannot access any of them through my domain http://heikebyte.altervista.org. I saw in the FAQ that it may take a few hours, but it's been a day now and I still can't access it. Is there something I need to do like activate it or make it public or something?

    Thanks

  2. #2
    heikebyte is offline Junior Member
    Join Date
    Jul 2015
    Posts
    3

    Default

    Perhaps I should have mentioned, the error I get (in Firefox) is "The connection to the server was reset while the page was loading." it's not a 404.
    enxh likes this.

  3. #3
    karl94 is offline AlterVista Staff
    Join Date
    Jan 2015
    Posts
    573

    Default

    If you are still unable to reach your website please run the network test and post here the results.

  4. #4
    heikebyte is offline Junior Member
    Join Date
    Jul 2015
    Posts
    3

    Default

    Hi, the results are:

    Code:
     
    *** Request to UnKnown timed-out
    
    DNS request timed out.
        timeout was 2 seconds.
    Server:  UnKnown
    Address:  fe80::6eb0:ceff:fe06:6c08
    
    DNS request timed out.
        timeout was 2 seconds.
    DNS request timed out.
        timeout was 2 seconds.
    DNS request timed out.
        timeout was 2 seconds.
    DNS request timed out.
        timeout was 2 seconds.
    *** Request to UnKnown timed-out
    
    DNS request timed out.
        timeout was 2 seconds.
    Server:  UnKnown
    Address:  fe80::6eb0:ceff:fe06:6c08
    
    DNS request timed out.
        timeout was 2 seconds.
    DNS request timed out.
        timeout was 2 seconds.
    DNS request timed out.
        timeout was 2 seconds.
    DNS request timed out.
        timeout was 2 seconds.
    
    Tracing route to heikebyte.altervista.org [78.129.205.2]
    over a maximum of 30 hops:
    
      1   105 ms     8 ms     8 ms  192.168.1.1 
      2   328 ms   394 ms   369 ms  172.26.96.169 
      3   317 ms   338 ms   339 ms  172.16.126.36 
      4     *        *        *     Request timed out.
      5     *        *        *     Request timed out.
      6     *        *        *     Request timed out.
      7     *        *        *     Request timed out.
      8     *        *        *     Request timed out.
      9     *        *        *     Request timed out.
     10     *        *        *     Request timed out.
     11     *        *        *     Request timed out.
     12     *        *        *     Request timed out.
     13     *        *        *     Request timed out.
     14     *        *        *     Request timed out.
     15     *        *        *     Request timed out.
     16     *        *        *     Request timed out.
     17     *        *        *     Request timed out.
     18     *        *        *     Request timed out.
     19     *        *        *     Request timed out.
     20     *        *        *     Request timed out.
     21     *        *        *     Request timed out.
     22     *        *        *     Request timed out.
     23     *        *        *     Request timed out.
     24     *        *        *     Request timed out.
     25     *        *        *     Request timed out.
     26     *        *        *     Request timed out.
     27     *        *        *     Request timed out.
     28     *        *        *     Request timed out.
     29     *        *        *     Request timed out.
     30     *        *        *     Request timed out.
    
    Trace complete.
    Please note that nslookup times out for everything, I don't know why that is, I've never used that tool before. I'm using Google's DNS server at the moment, but it seems to be resolving the IP address, it's just timing out.
    Last edited by karl94; 07-12-2015 at 02:02 AM. Reason: Formatting

  5. #5
    karl94 is offline AlterVista Staff
    Join Date
    Jan 2015
    Posts
    573

    Default

    It looks like your ISP is blocking the request or is unable to route it. Which ISP are you using? You should contact them and explain the issue.
    In the meantime you could activate ColudFlare as a workaround, you can find it in the Resources section of the AlterVista control panel. You won't however be able to use a FTP client until your ISP solves the problem.

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