Sub Domain name servers ns355, ns352, ns42.altervista.org

All of these name servers are unreachable via Comcast. I have truncated the returns for brevity. The first IP, 78.129.205.47 was assigned to me and then blocked by Comcast. I terminated that site and got a new site and was assigned IP 78.129.205.50 and that IP is blocked as of 5 February 2018. I have subsequently engaged CloudFlare and have no issues other than connecting via FTP software. However, the above listed Name Servers of Altervista are not reachable. Comcast is a major player in Internet service and to have altervista blocked is not good form. Moreover, since 78.129.205.50 is blocked, I cannot connect to ftp.legionpost869.altervista.org via my FTP software and Dreamweaver.

Microsoft Windows [Version 10.0.16299.192]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\Users\xxx>tracert ns355.altervista.org

Tracing route to ns355.altervista.org [78.129.205.47]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.123.254
2 9 ms 9 ms 8 ms 96.120.8.157
3 9 ms 9 ms 9 ms te-0-1-0-14-sur03.scranton.pa.pitt.comcast.net [162.151.68.21]
4 13 ms 15 ms 14 ms be-49-ar01.lancaster.pa.pitt.comcast.net [96.108.4.237]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.

30 * * * Request timed out.

Trace complete.
C:\Users\xxx>tracert ns352.altervista.org (Note: ns42 uses the same IP as n2352)

Tracing route to ns352.altervista.org [78.129.205.50]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.123.254
2 10 ms 8 ms 16 ms 96.120.8.157
3 10 ms 8 ms 8 ms te-0-1-0-14-sur03.scranton.pa.pitt.comcast.net [162.151.68.21]
4 14 ms 14 ms 13 ms be-49-ar01.lancaster.pa.pitt.comcast.net [96.108.4.237]
5 * * * Request timed out.
6 * * * Request timed out.

30 * * * Request timed out.

Interesting report about activities on 78.129.205.50:

https://urlscan.io/result/75502cad-8...57066/#summary

This is probably why Comcast blocked the IP address.

[wp2234]

From the Report network problems thread:

These servers, ns352 and ns355.altervista.net are blocked by Comcast

We know this issue, thanks.

Comcast has been blocking ns352 and ns355 for a month. Could you provide us with more information about this problem including what is being done to resolve it? A month seems like an obscene amount of time for legitimate sites to be blocked.

[alemoppo]

We have contacted comcast, but the problem has not yet been solved. They have to unlock the connection.

Bye!

[wp2234]

It took 2 weeks but I was able to get Comcast to unblock ns352.altervista.org. I don't know if it's unblocked everywhere or just in my area.

If your site is still blocked, or if you own the server that is being blocked (looking at you Altervista ) I suggest you contact the Comcast customer security assurance center: 888-565-4329 and explain that Comcast has been blocking the IP for 2 months but the illegal sites on that IP have been shut down. Skip directly to level 2 otherwise you'll be stuck in a "it's user error" loop forever. You do not need to swap out your modem. You do not need to change your browser settings. A tracert to your blocked server should prove that the site is being blocked by Comcast and that should be enough to get the ball rolling with actual problem-solvers at Comcast.

Good luck to all.