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Thread: Unable to update plugins or take backup of site

  1. #1
    rsgba is offline Junior Member
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    Nov 2014
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    Default Unable to update plugins or take backup of site

    I have a few out of date plugins on my site but when I try to update any of them I get "Update failed: The package could not be installed."

    I have also tried doing a backup of my site and that also failed.

    It is possible that I have run out of disk space. Is there any way that I can check on the disk space being used and find which files are using most space.

  2. #2
    alemoppo is offline AlterVista Staff
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    Default

    The WordPress managed hosting have Unlimited web space.
    Could you try to repair the site?

    Bye!

  3. #3
    rsgba is offline Junior Member
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    Nov 2014
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    Default

    Thanks - I have now had a message to confirm that we have run out of space.

    Is there a way I can see what the size of the files I have stored on the site to see if I can remove some of the larger ones.

    Also can you point me at where I can find details of the managed hosting?

  4. #4
    alemoppo is offline AlterVista Staff
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    Default

    Hello.

    Currently, in Altervista you can have 2 types of account: WordPress managed hosting and Hosting with file manager. You can check the differences here.

    If you want to use WordPress, i recommend to use the WordPress managed hosting (it's unlimited in space and traffic). After making backup (and also from Tools->Export), you can change the type from here.

    Bye!

  5. #5
    alemoppo is offline AlterVista Staff
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    Default

    It seems like you have many backups in your space. You can manage them through FTP. If you use the Altervista backup, it won't take up your space.

    Bye!
    Last edited by alemoppo; 02-28-2023 at 07:12 PM.

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