FileZilla FTP: Connection timed out / Could not connect to server

I cannot connect by FTP to AlterVista on FileZilla for Linux Mint. I get a repeating error message reading "Connection timed out / Could not connect to server". FileZilla was working fine yesterday; the only change I made recently was activating InnoDB, but I doubt that would affect FTP access. I can still upload files manually by HTTP on the AlterVista Control Panel. The IP address it is attempting to connect to is 78.129.205.38:21. Is it possible the FTP server is down?

Based on a previous Forum post, it looks like deactivating CloudFlare may resolve the issue after some time. I have deactivated CloudFlare but still cannot access AlterVista by FTP from FileZilla.

nicole@nikkipc ~ $ traceroute anthronicole.altervista.org
traceroute to anthronicole.altervista.org (104.28.20.31), 30 hops max, 60 byte packets
 1  192.168.2.1 (192.168.2.1)  0.342 ms  0.447 ms  0.549 ms
 2  10.148.0.1 (10.148.0.1)  15.733 ms  16.260 ms  16.447 ms
 3  172.25.20.5 (172.25.20.5)  16.644 ms  18.427 ms  18.607 ms
 4  172.25.0.109 (172.25.0.109)  19.004 ms 172.25.0.101 (172.25.0.101)  18.768 ms 172.25.0.109 (172.25.0.109)  22.060 ms
 5  xe-11-2-3.edge2.Washington4.Level3.net (4.53.114.129)  34.171 ms  35.114 ms  39.407 ms
 6  ae-3-80.edge1.Washington4.Level3.net (4.69.149.143)  38.384 ms  23.838 ms  23.685 ms
 7  ffm-b10-link.telia.net (213.248.88.85)  26.373 ms  26.141 ms  25.917 ms
 8  cloudflare-ic-309917-ash-b2.c.telia.net (62.115.52.182)  24.529 ms cloudflare-ic-309918-ash-b2.c.telia.net (62.115.52.190)  30.921 ms cloudflare-ic-309916-ash-b2.c.telia.net (62.115.52.178)  29.593 ms
 9  104.28.20.31 (104.28.20.31)  28.641 ms  32.414 ms  33.617 ms

nicole@nikkipc ~ $ traceroute ftp.anthronicole.altervista.org
traceroute to ftp.anthronicole.altervista.org (78.129.205.38), 30 hops max, 60 byte packets
 1  192.168.2.1 (192.168.2.1)  0.339 ms  0.438 ms  0.529 ms
 2  10.148.0.1 (10.148.0.1)  16.464 ms  16.634 ms  16.814 ms
 3  172.25.20.5 (172.25.20.5)  17.011 ms  17.235 ms  17.427 ms
 4  172.25.0.105 (172.25.0.105)  20.030 ms 172.25.0.101 (172.25.0.101)  19.068 ms  23.927 ms
 5  * * *
 6  * * *
 7  * * *
 8  * * *
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20  * * *
21  * * *
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24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *

[Gianluca]

anthronicole:

according to the traceroute you have posted there seems to be an issue on the network of your provider since traceroute ends at hop 4. You should contact them and report the issue.

I think the issue is with CloudFlare. I was just able to successfully log into AlterVista by FTP on FileZilla, 24 hours after deactivating CloudFlare. I'll leave CloudFlare off for now, but it's probably something that should be looked into. I doubt it has anything to do with my ISP....

[Gianluca]

I doubt it has anything to do with my ISP...

Unfortunately this is what your traceroute says, you should contact them, they may be having routing issue towards certain destinations