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Thread: Report network problems

  1. #11
    Gianluca is offline Administrator
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    capcomvstheworld:

    this issue is currently under investigation, you may enable cloudflare on your account meanwhile.

  2. #12
    capcomvstheworld is offline Junior Member
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    Sep 2013
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    With the cloudflare set up, I can get to the site now. However, I still cannot access the FTP. Pings and tracert simply time out with no response. Can anything be done to get access to FTP?

    Pinging ftp.capcomvstheworld.altervista.org [78.129.205.42] with 32 bytes of data:
    Request timed out.
    Request timed out.

  3. #13
    tnesempio is offline Junior Member
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    Dec 2013
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    Hi, my site on Altervista is going very very slow. It is really impossible to use the site in this conditions.. What can I do?
    Thanks in advance

  4. #14
    Gianluca is offline Administrator
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    capcomvstheworld:

    sorry for the late answer. The behaviour of ping is ok, you can check if you can reach the FTP server just trying to connect to it with a client or telnet.

    tnesempio:

    you should perform the test you can find at the start of this thread and post here the results.

  5. #15
    ts2000 is offline Junior Member
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    Dec 2013
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    Also having an issue connecting to my webpage. it was working fine up until a couple days ago. Cant manually connect with ftp anymore just times out. Any suggestions?

    [code]
    http://s179.altervista.org/

    Tracing route to ts2000.altervista.org [78.129.205.42]
    over a maximum of 30 hops:

    1 37 ms 13 ms 24 ms 50.158.112.1
    2 9 ms 9 ms 9 ms te-0-1-0-7-sur02.kokomo.in.indiana.comcast.net [69.139.184.149]
    3 * * * Request timed out.
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 * * * Request timed out.
    8 * * * Request timed out.
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
    Non-authoritative answer:

    Server: cdns01.comcast.net
    Address: 75.75.75.75

    Name: ts2000.altervista.org
    Address: 78.129.205.42

  6. #16
    Gianluca is offline Administrator
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    ts2000:

    your website is online, there seems to be an issue inside Comcast network, have you already reported it to them?

  7. #17
    ts2000 is offline Junior Member
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    Dec 2013
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    Haven' reported it to them. Ill give that a try
    Thanks

  8. #18
    Gianluca is offline Administrator
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    ts2000:

    great, keep us updated.

  9. #19
    Guest

    Default Can access web or FTP for my account.

    I can reach en.altervista.org for account management, although the editor does not save updates to the default home page. I did upload a file through the main website and did set up FTP accounts. DNS resolves but neither web nor FTP (nor PING) works.

    Assistance appreciated,

    Rob

    Code:
     
    
    Tracing route to csgroup.altervista.org [78.129.205.42]
    over a maximum of 30 hops:
    
      1    <1 ms    <1 ms    <1 ms  router.asus.com [192.168.50.1] 
      2     8 ms     9 ms     8 ms  73.105.218.1 
      3     8 ms    10 ms     8 ms  te-0-2-0-11-ur07.burien.wa.seattle.comcast.net [68.85.240.217] 
      4     *        *        *     Request timed out.
      5     *        *        *     Request timed out.
      6     *        *        *     Request timed out.
      7     *        *        *     Request timed out.
      8     *        *        *     Request timed out.
      9     *        *        *     Request timed out.
     10     *        *        *     Request timed out.
     11     *        *        *     Request timed out.
     12     *        *        *     Request timed out.
     13     *        *        *     Request timed out.
     14     *        *        *     Request timed out.
     15     *        *        *     Request timed out.
     16     *        *        *     Request timed out.
     17     *        *        *     Request timed out.
     18     *        *        *     Request timed out.
     19     *        *        *     Request timed out.
     20     *        *        *     Request timed out.
     21     *        *        *     Request timed out.
     22     *        *        *     Request timed out.
     23     *        *        *     Request timed out.
     24     *        *        *     Request timed out.
     25     *        *        *     Request timed out.
     26     *        *        *     Request timed out.
     27     *        *        *     Request timed out.
     28     *        *        *     Request timed out.
     29     *        *        *     Request timed out.
     30     *        *        *     Request timed out.
    
    Trace complete.
    Non-authoritative answer:
    
    Server:  router.asus.com
    Address:  192.168.50.1
    
    Name:    csgroup.altervista.org
    Address:  78.129.205.42
    
    
    Windows IP Configuration
    
       Host Name . . . . . . . . . . . . : Rocketship
       Primary Dns Suffix  . . . . . . . : 
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No
       DNS Suffix Search List. . . . . . : lan
    
    Ethernet adapter Local Area Connection:
    
       Connection-specific DNS Suffix  . : lan
       Description . . . . . . . . . . . : Intel(R) Ethernet Connection I217-V
       Physical Address. . . . . . . . . : 74-D0-2B-96-28-46
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::9450:36f5:e2fa:57bc%13(Preferred) 
       IPv4 Address. . . . . . . . . . . : 192.168.50.50(Preferred) 
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : Sunday, January 05, 2014 10:40:13 PM
       Lease Expires . . . . . . . . . . : Wednesday, January 15, 2014 7:05:15 AM
       Default Gateway . . . . . . . . . : 192.168.50.1
       DHCP Server . . . . . . . . . . . : 192.168.50.1
       DHCPv6 IAID . . . . . . . . . . . : 309645355
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-28-D8-28-74-D0-2B-96-28-46
       DNS Servers . . . . . . . . . . . : 192.168.50.1
                                           192.168.50.1
       Primary WINS Server . . . . . . . : 192.168.50.1
       NetBIOS over Tcpip. . . . . . . . : Enabled
    
    Tunnel adapter isatap.lan:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : lan
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter Teredo Tunneling Pseudo-Interface:
    
       Connection-specific DNS Suffix  . : 
       Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:cd6:66b:cd4a:77cd(Preferred) 
       Link-local IPv6 Address . . . . . : fe80::cd6:66b:cd4a:77cd%11(Preferred) 
       Default Gateway . . . . . . . . . : ::
       NetBIOS over Tcpip. . . . . . . . : Disabled
    ftp> Invalid command.
    ftp> none 
    Invalid command.
    ftp> none 
    quit

  10. #20
    Gianluca is offline Administrator
    Join Date
    Feb 2010
    Posts
    512

    Default

    csgroup:

    according to your traceroute the issue is inside Comcast network, have you already reported it to them?

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