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Thread: Report network problems

  1. 01-17-2014, 07:34 PM #21
    Guest

    Default

    I probably have a Comcast issue too:

    Code:
     

Tracing route to danswork.altervista.org [78.129.205.42]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  10.0.0.1 
  2    21 ms    29 ms    29 ms  50.191.14.1 
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.
Non-authoritative answer:

Server:  cdns01.comcast.net
Address:  75.75.75.75

Name:    danswork.altervista.org
Address:  78.129.205.42


Windows IP Configuration

   Host Name . . . . . . . . . . . . : SA_GRAPHICS_03
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : home.network

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 06-26-82-25-8A-C6
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : home.network
   Description . . . . . . . . . . . : Atheros 802.11 a/b/g/n Dualband Wireless Network Module
   Physical Address. . . . . . . . . : 00-26-82-25-8A-C6
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::596:f16d:446a:833e%11(Preferred) 
   IPv4 Address. . . . . . . . . . . : 10.0.0.7(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, January 14, 2014 3:13:23 PM
   Lease Expires . . . . . . . . . . : Friday, January 24, 2014 12:14:10 AM
   Default Gateway . . . . . . . . . : 10.0.0.1
   DHCP Server . . . . . . . . . . . : 10.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 201336450
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-42-60-50-00-26-55-45-C9-78
   DNS Servers . . . . . . . . . . . : 75.75.75.75
                                       75.75.76.76
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 00-26-55-45-C9-78
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{A1018E71-A803-42BC-B68A-4EA80C52BEA1}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:2042:100:cd40:f186(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::2042:100:cd40:f186%15(Preferred) 
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{8FECD649-3377-42DC-93F1-CFF608FD5BB7}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.home.network:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : home.network
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
ftp> Invalid command.
ftp> none 
Invalid command.
ftp> none 
quit
  2. 01-20-2014, 10:10 AM #22
    Gianluca
    Gianluca is offline Administrator
    Join Date
    Feb 2010
    Posts
    512

    Default

    danswork:

    yes, it is the same issue, have you already tried to report it to them?
  3. 02-12-2014, 02:50 AM #23
    dactiloscopia
    dactiloscopia is offline Junior Member
    Join Date
    Oct 2013
    Posts
    3

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    I am getting a 504 Gateway Timeout Error when accessing some sites (eg sila.altervista.org) from my U.S. T-Mobile phone using mobile data (4G). Yet some other sites (e.g. pizzabusiness.altervista.org) show up just fine on the same phone.

    When accessing from a desktop computer, both sites above show up without problems.

    No problems when accessing those sites from the same phone via WiFi.
    Last edited by dactiloscopia; 02-12-2014 at 04:03 AM.
  4. 02-12-2014, 10:00 AM #24
    Gianluca
    Gianluca is offline Administrator
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    Posts
    512

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    dactloscopia:

    looks like your phone is using a proxy and that proxy is blocking your requests, please check your settings, have you already reported this issue to T-Mobile?
  5. 02-13-2014, 06:44 AM #25
    dactiloscopia
    dactiloscopia is offline Junior Member
    Join Date
    Oct 2013
    Posts
    3

    Default

    Gianluca,

    I don't have any proxy settings on the phone, it's a stock T-Mobile-branded device with stock APN and other setups.

    Yes I reported to T-Mobile, see Error 504 Gateway Timeout When on 3g/4g; Loads ... | T-Mobile Support . It's not just me. Especially look at Error 504 Gateway Timeout | T-Mobile Support where the poster (apparently, the representative of viclone.com) says "We are a software company, then understand that we tried everything. From any t-Mobile network any access to IPs 5.135.96.192/28 doesn't works. Either domains, ups, anything, such us viclone.com, blog.viclone.com. Please, we tried several t-mobile phones (different lines) ... Of course works in ATT and WIFI connections"
  6. 02-13-2014, 09:34 AM #26
    Gianluca
    Gianluca is offline Administrator
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    Posts
    512

    Default

    Looks like a routing issue towards 5.0.0.0/8 networks or part of them.

    There is nothing we can do from our part since it is a issue related to T-Mobile network, however as a quick fix you could activate Cloudflare in your control panel.
  7. 02-17-2014, 05:32 PM #27
    Guest

    Default

    I created my account and web page from my place of business which uses Cox Business-class internet service. everything works fine here. But, when I go home where my service is AT&T Uverse, I am blocked from accessing my altervista.org website. I can access the Altervista home page and I also found that if I route through a proxy (such as hidemyass.com) then I can see my website. Essentially, AT&T Uverse is blocking my site. I just activated the cloudflare tool so I'll check again tonight to see if there is any change.

    JT
  8. 02-18-2014, 08:16 AM #28
    Gianluca
    Gianluca is offline Administrator
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    howisjames:

    please let us know if it resolves
  9. 02-27-2014, 02:19 AM #29
    bigsleep
    bigsleep is offline Junior Member
    Join Date
    Dec 2013
    Posts
    2

    Default

    I cannot access my site: www.bigsleep.altervista.org
    Can you help?

    Code:
     

Tracing route to bigsleep.altervista.org [78.129.205.42]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  TIKILAND [192.168.1.1] 
  2     *        *        *     Request timed out.
  3     9 ms     8 ms     9 ms  tl8bu.wp.shawcable.net [64.59.178.217] 
  4   121 ms   120 ms   123 ms  rc1eqn-tge0-0-0-0.uk.shawcable.net [66.163.78.146] 
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.
Non-authoritative answer:

Server:  nsc1.nr.wp.shawcable.net
Address:  64.59.176.13

Name:    bigsleep.altervista.org
Address:  78.129.205.42


Windows IP Configuration

   Host Name . . . . . . . . . . . . : office
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : wp.shawcable.net

Wireless LAN adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 16-DB-C9-4B-66-2D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . : wp.shawcable.net
   Description . . . . . . . . . . . : Intel(R) 82579V Gigabit Network Connection
   Physical Address. . . . . . . . . : C8-60-00-E3-6D-AF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2002:184d:d596:0:3d4a:6365:ddb3:5fcb(Preferred) 
   Temporary IPv6 Address. . . . . . : 2002:184d:d596:0:1165:ad64:f72a:1115(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::3d4a:6365:ddb3:5fcb%8(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.115(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, February 26, 2014 2:07:08 PM
   Lease Expires . . . . . . . . . . : Thursday, February 27, 2014 2:07:06 PM
   Default Gateway . . . . . . . . . : fe80::c2c1:c0ff:fe2d:316a%8
                                       192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 147349504
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-3D-A6-A1-C8-60-00-E3-6D-AF
   DNS Servers . . . . . . . . . . . : 64.59.176.13
                                       64.59.177.226
                                       192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wi-Fi:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : wp.shawcable.net
   Description . . . . . . . . . . . : Qualcomm Atheros AR9485 Wireless Network Adapter
   Physical Address. . . . . . . . . : 94-DB-C9-4B-66-2D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter VirtualBox Host-Only Network:

   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : VirtualBox Host-Only Ethernet Adapter
   Physical Address. . . . . . . . . : 08-00-27-00-14-2E
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::e5d8:6c0d:8bf0:f08b%17(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.56.1(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 
   DHCPv6 IAID . . . . . . . . . . . : 436731943
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-3D-A6-A1-C8-60-00-E3-6D-AF
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{13583976-DE3A-4364-899E-2D64DB79D61A}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.wp.shawcable.net:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : wp.shawcable.net
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
> ftp: connect :Connection timed out
ftp> none 
Invalid command.
ftp> none 
Invalid command.
ftp> quit
  10. 02-27-2014, 02:39 AM #30
    Guest

    Default

    I cant connect me on the control panel of altervista and i cant go on my website

    please help me server down ?
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