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Thread: Report network problems

  1. #21
    danswork is offline Junior Member
    Join Date
    Jan 2014
    Posts
    1

    Default

    I probably have a Comcast issue too:

    Code:
     
    
    Tracing route to danswork.altervista.org [78.129.205.42]
    over a maximum of 30 hops:
    
      1     1 ms     1 ms     1 ms  10.0.0.1 
      2    21 ms    29 ms    29 ms  50.191.14.1 
      3     *        *        *     Request timed out.
      4     *        *        *     Request timed out.
      5     *        *        *     Request timed out.
      6     *        *        *     Request timed out.
      7     *        *        *     Request timed out.
      8     *        *        *     Request timed out.
      9     *        *        *     Request timed out.
     10     *        *        *     Request timed out.
     11     *        *        *     Request timed out.
     12     *        *        *     Request timed out.
     13     *        *        *     Request timed out.
     14     *        *        *     Request timed out.
     15     *        *        *     Request timed out.
     16     *        *        *     Request timed out.
     17     *        *        *     Request timed out.
     18     *        *        *     Request timed out.
     19     *        *        *     Request timed out.
     20     *        *        *     Request timed out.
     21     *        *        *     Request timed out.
     22     *        *        *     Request timed out.
     23     *        *        *     Request timed out.
     24     *        *        *     Request timed out.
     25     *        *        *     Request timed out.
     26     *        *        *     Request timed out.
     27     *        *        *     Request timed out.
     28     *        *        *     Request timed out.
     29     *        *        *     Request timed out.
     30     *        *        *     Request timed out.
    
    Trace complete.
    Non-authoritative answer:
    
    Server:  cdns01.comcast.net
    Address:  75.75.75.75
    
    Name:    danswork.altervista.org
    Address:  78.129.205.42
    
    
    Windows IP Configuration
    
       Host Name . . . . . . . . . . . . : SA_GRAPHICS_03
       Primary Dns Suffix  . . . . . . . : 
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No
       DNS Suffix Search List. . . . . . : home.network
    
    Wireless LAN adapter Wireless Network Connection 2:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : 
       Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
       Physical Address. . . . . . . . . : 06-26-82-25-8A-C6
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    
    Wireless LAN adapter Wireless Network Connection:
    
       Connection-specific DNS Suffix  . : home.network
       Description . . . . . . . . . . . : Atheros 802.11 a/b/g/n Dualband Wireless Network Module
       Physical Address. . . . . . . . . : 00-26-82-25-8A-C6
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::596:f16d:446a:833e%11(Preferred) 
       IPv4 Address. . . . . . . . . . . : 10.0.0.7(Preferred) 
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : Tuesday, January 14, 2014 3:13:23 PM
       Lease Expires . . . . . . . . . . : Friday, January 24, 2014 12:14:10 AM
       Default Gateway . . . . . . . . . : 10.0.0.1
       DHCP Server . . . . . . . . . . . : 10.0.0.1
       DHCPv6 IAID . . . . . . . . . . . : 201336450
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-42-60-50-00-26-55-45-C9-78
       DNS Servers . . . . . . . . . . . : 75.75.75.75
                                           75.75.76.76
       NetBIOS over Tcpip. . . . . . . . : Enabled
    
    Ethernet adapter Local Area Connection:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : 
       Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
       Physical Address. . . . . . . . . : 00-26-55-45-C9-78
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter isatap.{A1018E71-A803-42BC-B68A-4EA80C52BEA1}:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : 
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter Local Area Connection* 9:
    
       Connection-specific DNS Suffix  . : 
       Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:2042:100:cd40:f186(Preferred) 
       Link-local IPv6 Address . . . . . : fe80::2042:100:cd40:f186%15(Preferred) 
       Default Gateway . . . . . . . . . : ::
       NetBIOS over Tcpip. . . . . . . . : Disabled
    
    Tunnel adapter isatap.{8FECD649-3377-42DC-93F1-CFF608FD5BB7}:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : 
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter isatap.home.network:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : home.network
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    ftp> Invalid command.
    ftp> none 
    Invalid command.
    ftp> none 
    quit

  2. #22
    Gianluca is offline Administrator
    Join Date
    Feb 2010
    Posts
    512

    Default

    danswork:

    yes, it is the same issue, have you already tried to report it to them?

  3. #23
    dactiloscopia is offline Junior Member
    Join Date
    Oct 2013
    Posts
    3

    Default

    I am getting a 504 Gateway Timeout Error when accessing some sites (eg sila.altervista.org) from my U.S. T-Mobile phone using mobile data (4G). Yet some other sites (e.g. pizzabusiness.altervista.org) show up just fine on the same phone.

    When accessing from a desktop computer, both sites above show up without problems.

    No problems when accessing those sites from the same phone via WiFi.
    Last edited by dactiloscopia; 02-12-2014 at 03:03 AM.

  4. #24
    Gianluca is offline Administrator
    Join Date
    Feb 2010
    Posts
    512

    Default

    dactloscopia:

    looks like your phone is using a proxy and that proxy is blocking your requests, please check your settings, have you already reported this issue to T-Mobile?

  5. #25
    dactiloscopia is offline Junior Member
    Join Date
    Oct 2013
    Posts
    3

    Default

    Gianluca,

    I don't have any proxy settings on the phone, it's a stock T-Mobile-branded device with stock APN and other setups.

    Yes I reported to T-Mobile, see Error 504 Gateway Timeout When on 3g/4g; Loads ... | T-Mobile Support . It's not just me. Especially look at Error 504 Gateway Timeout | T-Mobile Support where the poster (apparently, the representative of viclone.com) says "We are a software company, then understand that we tried everything. From any t-Mobile network any access to IPs 5.135.96.192/28 doesn't works. Either domains, ups, anything, such us viclone.com, blog.viclone.com. Please, we tried several t-mobile phones (different lines) ... Of course works in ATT and WIFI connections"

  6. #26
    Gianluca is offline Administrator
    Join Date
    Feb 2010
    Posts
    512

    Default

    Looks like a routing issue towards 5.0.0.0/8 networks or part of them.

    There is nothing we can do from our part since it is a issue related to T-Mobile network, however as a quick fix you could activate Cloudflare in your control panel.

  7. #27
    howisjames is offline Junior Member
    Join Date
    Feb 2014
    Posts
    2

    Default

    I created my account and web page from my place of business which uses Cox Business-class internet service. everything works fine here. But, when I go home where my service is AT&T Uverse, I am blocked from accessing my altervista.org website. I can access the Altervista home page and I also found that if I route through a proxy (such as hidemyass.com) then I can see my website. Essentially, AT&T Uverse is blocking my site. I just activated the cloudflare tool so I'll check again tonight to see if there is any change.

    JT

  8. #28
    Gianluca is offline Administrator
    Join Date
    Feb 2010
    Posts
    512

    Default

    howisjames:

    please let us know if it resolves

  9. #29
    bigsleep is offline Junior Member
    Join Date
    Dec 2013
    Posts
    2

    Default

    I cannot access my site: www.bigsleep.altervista.org
    Can you help?

    Code:
     
    
    Tracing route to bigsleep.altervista.org [78.129.205.42]
    over a maximum of 30 hops:
    
      1     1 ms    <1 ms    <1 ms  TIKILAND [192.168.1.1] 
      2     *        *        *     Request timed out.
      3     9 ms     8 ms     9 ms  tl8bu.wp.shawcable.net [64.59.178.217] 
      4   121 ms   120 ms   123 ms  rc1eqn-tge0-0-0-0.uk.shawcable.net [66.163.78.146] 
      5     *        *        *     Request timed out.
      6     *        *        *     Request timed out.
      7     *        *        *     Request timed out.
      8     *        *        *     Request timed out.
      9     *        *        *     Request timed out.
     10     *        *        *     Request timed out.
     11     *        *        *     Request timed out.
     12     *        *        *     Request timed out.
     13     *        *        *     Request timed out.
     14     *        *        *     Request timed out.
     15     *        *        *     Request timed out.
     16     *        *        *     Request timed out.
     17     *        *        *     Request timed out.
     18     *        *        *     Request timed out.
     19     *        *        *     Request timed out.
     20     *        *        *     Request timed out.
     21     *        *        *     Request timed out.
     22     *        *        *     Request timed out.
     23     *        *        *     Request timed out.
     24     *        *        *     Request timed out.
     25     *        *        *     Request timed out.
     26     *        *        *     Request timed out.
     27     *        *        *     Request timed out.
     28     *        *        *     Request timed out.
     29     *        *        *     Request timed out.
     30     *        *        *     Request timed out.
    
    Trace complete.
    Non-authoritative answer:
    
    Server:  nsc1.nr.wp.shawcable.net
    Address:  64.59.176.13
    
    Name:    bigsleep.altervista.org
    Address:  78.129.205.42
    
    
    Windows IP Configuration
    
       Host Name . . . . . . . . . . . . : office
       Primary Dns Suffix  . . . . . . . : 
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No
       DNS Suffix Search List. . . . . . : wp.shawcable.net
    
    Wireless LAN adapter Local Area Connection* 11:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : 
       Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
       Physical Address. . . . . . . . . : 16-DB-C9-4B-66-2D
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    
    Ethernet adapter Ethernet:
    
       Connection-specific DNS Suffix  . : wp.shawcable.net
       Description . . . . . . . . . . . : Intel(R) 82579V Gigabit Network Connection
       Physical Address. . . . . . . . . : C8-60-00-E3-6D-AF
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : 2002:184d:d596:0:3d4a:6365:ddb3:5fcb(Preferred) 
       Temporary IPv6 Address. . . . . . : 2002:184d:d596:0:1165:ad64:f72a:1115(Preferred) 
       Link-local IPv6 Address . . . . . : fe80::3d4a:6365:ddb3:5fcb%8(Preferred) 
       IPv4 Address. . . . . . . . . . . : 192.168.1.115(Preferred) 
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : Wednesday, February 26, 2014 2:07:08 PM
       Lease Expires . . . . . . . . . . : Thursday, February 27, 2014 2:07:06 PM
       Default Gateway . . . . . . . . . : fe80::c2c1:c0ff:fe2d:316a%8
                                           192.168.1.1
       DHCP Server . . . . . . . . . . . : 192.168.1.1
       DHCPv6 IAID . . . . . . . . . . . : 147349504
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-3D-A6-A1-C8-60-00-E3-6D-AF
       DNS Servers . . . . . . . . . . . : 64.59.176.13
                                           64.59.177.226
                                           192.168.1.1
       NetBIOS over Tcpip. . . . . . . . : Enabled
    
    Wireless LAN adapter Wi-Fi:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : wp.shawcable.net
       Description . . . . . . . . . . . : Qualcomm Atheros AR9485 Wireless Network Adapter
       Physical Address. . . . . . . . . : 94-DB-C9-4B-66-2D
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    
    Ethernet adapter VirtualBox Host-Only Network:
    
       Connection-specific DNS Suffix  . : 
       Description . . . . . . . . . . . : VirtualBox Host-Only Ethernet Adapter
       Physical Address. . . . . . . . . : 08-00-27-00-14-2E
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::e5d8:6c0d:8bf0:f08b%17(Preferred) 
       IPv4 Address. . . . . . . . . . . : 192.168.56.1(Preferred) 
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Default Gateway . . . . . . . . . : 
       DHCPv6 IAID . . . . . . . . . . . : 436731943
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-3D-A6-A1-C8-60-00-E3-6D-AF
       DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                           fec0:0:0:ffff::2%1
                                           fec0:0:0:ffff::3%1
       NetBIOS over Tcpip. . . . . . . . : Enabled
    
    Tunnel adapter isatap.{13583976-DE3A-4364-899E-2D64DB79D61A}:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : 
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter isatap.wp.shawcable.net:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : wp.shawcable.net
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    > ftp: connect :Connection timed out
    ftp> none 
    Invalid command.
    ftp> none 
    Invalid command.
    ftp> quit

  10. #30
    jack24logga is offline Junior Member
    Join Date
    Feb 2014
    Posts
    1

    Default

    I cant connect me on the control panel of altervista and i cant go on my website

    please help me server down ?

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