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Thread: Report network problems

  1. #41
    cjbenson is offline Junior Member
    Join Date
    Jan 2014
    Posts
    4

    Default

    corpus - not sorpus
    The nearest I get to using an Italian word - and I messed it up!

  2. #42
    Gianluca is offline Administrator
    Join Date
    Feb 2010
    Posts
    512

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    cjbenson:

    the ftp test fails because it is outdated, the correct host is ftp.cjbenson.altervista.org, it should work if you change it.

    As regards the server ip it shouldn't answer to your pings, what you are seeing is correct and wanted.

    You are experiencing probabily some routing issue from your client and your current server, CF solved it because the route changed.

  3. #43
    Guest

    Default

    I am experiencing a "Connection Timed Out" error with my website. This appears to be intermittent as I was able to view the site earlier today. Thanks, M.R.F.

    Here is the test script output:

    Code:
     
    
    Tracing route to infinetllc.altervista.org [78.129.205.42]
    over a maximum of 30 hops:
    
      1     3 ms     2 ms     3 ms  homeportal [192.168.1.254] 
      2    27 ms    30 ms    24 ms  23-116-4-2.lightspeed.jcsnms.sbcglobal.net [23.116.4.2] 
      3     *       31 ms    30 ms  99.183.77.40 
      4    32 ms    41 ms    41 ms  99.183.77.14 
      5     *        *        *     Request timed out.
      6     *        *        *     Request timed out.
      7     *        *        *     Request timed out.
      8     *        *        *     Request timed out.
      9     *        *        *     Request timed out.
     10     *        *        *     Request timed out.
     11     *        *        *     Request timed out.
     12     *        *        *     Request timed out.
     13     *        *        *     Request timed out.
     14     *        *        *     Request timed out.
     15     *        *        *     Request timed out.
     16     *        *        *     Request timed out.
     17     *        *        *     Request timed out.
     18     *        *        *     Request timed out.
     19     *        *        *     Request timed out.
     20     *        *        *     Request timed out.
     21     *        *        *     Request timed out.
     22     *        *        *     Request timed out.
     23     *        *        *     Request timed out.
     24     *        *        *     Request timed out.
     25     *        *        *     Request timed out.
     26     *        *        *     Request timed out.
     27     *        *        *     Request timed out.
     28     *        *        *     Request timed out.
     29     *        *        *     Request timed out.
     30     *        *        *     Request timed out.
    
    Trace complete.
    Non-authoritative answer:
    
    Server:  homeportal
    Address:  192.168.1.254
    
    Name:    infinetllc.altervista.org
    Address:  78.129.205.42
    
    
    Windows IP Configuration
    
       Host Name . . . . . . . . . . . . : RadioShack-HP
       Primary Dns Suffix  . . . . . . . : 
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No
       DNS Suffix Search List. . . . . . : gateway.2wire.net
    
    Ethernet adapter Local Area Connection:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : 
       Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
       Physical Address. . . . . . . . . : 78-E3-B5-52-5E-09
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    
    Wireless LAN adapter Wireless Network Connection:
    
       Connection-specific DNS Suffix  . : gateway.2wire.net
       Description . . . . . . . . . . . : Ralink RT5390 802.11b/g/n WiFi Adapter
       Physical Address. . . . . . . . . : CC-AF-78-47-F2-CA
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::e0b8:436:737f:b83e%11(Preferred) 
       IPv4 Address. . . . . . . . . . . : 192.168.1.81(Preferred) 
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : Friday, March 21, 2014 2:09:28 PM
       Lease Expires . . . . . . . . . . : Saturday, March 22, 2014 2:09:30 PM
       Default Gateway . . . . . . . . . : 192.168.1.254
       DHCP Server . . . . . . . . . . . : 192.168.1.254
       DHCPv6 IAID . . . . . . . . . . . : 248295288
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-9A-B4-D6-CC-AF-78-47-F2-CA
       DNS Servers . . . . . . . . . . . : 192.168.1.254
       NetBIOS over Tcpip. . . . . . . . : Enabled
    
    Ethernet adapter VirtualBox Host-Only Network:
    
       Connection-specific DNS Suffix  . : 
       Description . . . . . . . . . . . : VirtualBox Host-Only Ethernet Adapter
       Physical Address. . . . . . . . . : 08-00-27-00-54-3A
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::3818:66e1:3f94:e93a%20(Preferred) 
       IPv4 Address. . . . . . . . . . . : 192.168.56.1(Preferred) 
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Default Gateway . . . . . . . . . : 
       DHCPv6 IAID . . . . . . . . . . . : 487063591
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-9A-B4-D6-CC-AF-78-47-F2-CA
       DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                           fec0:0:0:ffff::2%1
                                           fec0:0:0:ffff::3%1
       NetBIOS over Tcpip. . . . . . . . : Enabled
    
    Tunnel adapter isatap.gateway.2wire.net:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : gateway.2wire.net
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter isatap.{9FC1BD51-4285-442D-8B0E-5F68B6DC5B54}:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : 
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter Teredo Tunneling Pseudo-Interface:
    
       Connection-specific DNS Suffix  . : 
       Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:415:103f:3f57:feae(Preferred) 
       Link-local IPv6 Address . . . . . : fe80::415:103f:3f57:feae%14(Preferred) 
       Default Gateway . . . . . . . . . : ::
       NetBIOS over Tcpip. . . . . . . . : Disabled
    
    Tunnel adapter isatap.{158B12C3-BFF9-457C-8625-518AAC7CD963}:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : 
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    ftp> Invalid command.
    ftp> none 
    Invalid command.
    ftp> none 
    quit

  4. #44
    Guest

    Default

    FYI: the problem has been resolved. I activated CloudFlare and now I am able to view my website from all ISPs (that I have tried) without the connection timeout error.

    Regards,
    M.R.F.

  5. #45
    tonezzar is offline Junior Member
    Join Date
    Mar 2014
    Posts
    2

    Default

    I am experiencing a consistent "Operation Timed Out" error with my website even though it was functioning the first day of deployment. My ISP is AT&T/Bellsouth in southeastern USA. My neighbor's ISP is Charter Cable and my site fails there too. Another friend is able to access my site from California (western USA) via Verizon. I will activate CloudFlare if necessary but I would like to understand what is causing the problem.

    Thanks.

    Code:
     
    
    Tracing route to tonezzar.altervista.org [78.129.205.42]
    over a maximum of 30 hops:
    
      1    <1 ms    <1 ms    <1 ms  dslrouter [192.168.1.1] 
      2    11 ms    11 ms    12 ms  adsl-74-243-183-1.ard.bellsouth.net [74.243.183.1] 
      3    24 ms    24 ms    23 ms  70.159.230.64 
      4    23 ms    22 ms    22 ms  12.81.74.58 
      5    23 ms    22 ms    25 ms  axr00msy-7-1-0-1.bellsouth.net [65.83.237.80] 
      6    23 ms    24 ms    23 ms  12.81.34.3 
      7    31 ms    23 ms    28 ms  BER01BCT-4-0.bellsouth.net [65.83.237.103] 
      8    23 ms    24 ms    23 ms  12.81.46.1 
      9    26 ms    32 ms    30 ms  12.81.105.34 
     10    24 ms    23 ms    23 ms  12.81.56.13 
     11     *        *        *     Request timed out.
     12     *        *        *     Request timed out.
     13     *        *        *     Request timed out.
     14     *        *        *     Request timed out.
     15     *        *        *     Request timed out.
     16     *        *        *     Request timed out.
     17     *        *        *     Request timed out.
     18     *        *        *     Request timed out.
     19     *        *        *     Request timed out.
     20     *        *        *     Request timed out.
     21     *        *        *     Request timed out.
     22     *        *        *     Request timed out.
     23     *        *        *     Request timed out.
     24     *        *        *     Request timed out.
     25     *        *        *     Request timed out.
     26     *        *        *     Request timed out.
     27     *        *        *     Request timed out.
     28     *        *        *     Request timed out.
     29     *        *        *     Request timed out.
     30     *        *        *     Request timed out.
    
    Trace complete.
    Non-authoritative answer:
    
    Server:  dslrouter
    Address:  192.168.1.1
    
    Name:    tonezzar.altervista.org
    Address:  78.129.205.42
    
    
    Windows IP Configuration
    
       Host Name . . . . . . . . . . . . : Doug-HP
       Primary Dns Suffix  . . . . . . . : 
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No
       DNS Suffix Search List. . . . . . : myhome.westell.com
    
    Wireless LAN adapter Wireless Network Connection 2:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : 
       Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
       Physical Address. . . . . . . . . : 68-A3-C4-5E-0E-B9
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    
    Wireless LAN adapter Wireless Network Connection:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : 
       Description . . . . . . . . . . . : 802.11n Wireless LAN Card
       Physical Address. . . . . . . . . : 68-A3-C4-5E-0E-B8
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    
    Ethernet adapter Local Area Connection:
    
       Connection-specific DNS Suffix  . : myhome.westell.com
       Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
       Physical Address. . . . . . . . . : 78-AC-C0-B1-3A-03
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::8985:45ff:97e2:d6da%11(Preferred) 
       IPv4 Address. . . . . . . . . . . : 192.168.1.42(Preferred) 
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : Tuesday, October 08, 2013 4:31:55 PM
       Lease Expires . . . . . . . . . . : Wednesday, April 02, 2014 2:00:27 PM
       Default Gateway . . . . . . . . . : 192.168.1.1
       DHCP Server . . . . . . . . . . . : 192.168.1.1
       DHCPv6 IAID . . . . . . . . . . . : 259566784
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-2D-66-2D-78-AC-C0-AB-BA-57
       DNS Servers . . . . . . . . . . . : 192.168.1.1
                                           192.168.1.1
       NetBIOS over Tcpip. . . . . . . . : Enabled
    
    Tunnel adapter isatap.{654CA239-F45C-4F73-848B-18FED3675CCE}:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : 
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter Local Area Connection* 9:
    
       Connection-specific DNS Suffix  . : 
       Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:1cf2:3ae5:b50c:48ca(Preferred) 
       Link-local IPv6 Address . . . . . : fe80::1cf2:3ae5:b50c:48ca%10(Preferred) 
       Default Gateway . . . . . . . . . : ::
       NetBIOS over Tcpip. . . . . . . . : Disabled
    
    Tunnel adapter isatap.{48423406-D244-468C-B3C3-12DD4F5F2256}:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : 
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter isatap.myhome.westell.com:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : myhome.westell.com
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    ftp> Invalid command.
    ftp> none 
    Invalid command.
    ftp> none 
    quit

  6. #46
    Gianluca is offline Administrator
    Join Date
    Feb 2010
    Posts
    512

    Default

    tonezzar:

    this is most likely an AT&T issue as your website is online. Have you tried to report the issue also to their customer care?

  7. #47
    tonezzar is offline Junior Member
    Join Date
    Mar 2014
    Posts
    2

    Default

    Rather than battle with AT&T tech support, I activated Cloudflare. My site is accessable from my location now.
    Thanks for your time.

  8. #48
    Guest

    Default

    I uploaded all my files, and my site wont come up in my browser. ran the program and this is what i got:

    Code:
     
    
    
    Tracing route to rockcrusherllc.altervista.org [78.129.205.2]
    
    over a maximum of 30 hops:
    
    
    
      1    <1 ms    <1 ms    <1 ms  dsldevice.att.net [192.168.1.254] 
    
      2    25 ms    27 ms    24 ms  107.137.188.3 
    
      3    24 ms    24 ms    23 ms  75.25.192.130 
    
      4    27 ms    26 ms    27 ms  12.83.69.29 
    
      5  ded3-g3-3-0.sfldmi.ameritech.net [151.164.40.110]  reports: Destination host unreachable.
    
    
    
    Trace complete.
    
    Non-authoritative answer:
    
    Server:  dsldevice.att.net
    Address:  192.168.1.254
    
    Name:    rockcrusherllc.altervista.org
    Address:  78.129.205.2
    
    
    Windows IP Configuration
    
       Host Name . . . . . . . . . . . . : Marketing-PC
       Primary Dns Suffix  . . . . . . . : 
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No
       DNS Suffix Search List. . . . . . : att.net
    
    Wireless LAN adapter Wireless Network Connection:
    
       Connection-specific DNS Suffix  . : att.net
       Description . . . . . . . . . . . : D-Link DWA-140 RangeBooster N USB Adapter(rev.B2)
       Physical Address. . . . . . . . . : AC-F1-DF-06-1B-A0
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : 2602:306:b89b:c090:986b:9365:4dfa:e59a(Preferred) 
       Temporary IPv6 Address. . . . . . : 2602:306:b89b:c090:5503:ddd2:c4e3:4ced(Preferred) 
       Link-local IPv6 Address . . . . . : fe80::986b:9365:4dfa:e59a%12(Preferred) 
       IPv4 Address. . . . . . . . . . . : 192.168.1.136(Preferred) 
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : Thursday, May 29, 2014 8:04:25 AM
       Lease Expires . . . . . . . . . . : Thursday, May 29, 2014 8:11:47 AM
       Default Gateway . . . . . . . . . : fe80::923e:abff:fea8:ebe0%12
                                           192.168.1.254
       DHCP Server . . . . . . . . . . . : 192.168.1.254
       DHCPv6 IAID . . . . . . . . . . . : 313323999
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-05-C3-5A-00-00-00-00-00-00
       DNS Servers . . . . . . . . . . . : 192.168.1.254
       NetBIOS over Tcpip. . . . . . . . : Enabled
    
    Ethernet adapter Local Area Connection:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : 
       Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
       Physical Address. . . . . . . . . : 00-00-00-00-00-00
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter Local Area Connection* 12:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : 
       Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
       Physical Address. . . . . . . . . : 02-00-54-55-4E-01
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    none 
    none 
    quit

  9. #49
    Gianluca is offline Administrator
    Join Date
    Feb 2010
    Posts
    512

    Default

    rockcrusherllc:

    according to your traceroute it seems to be a routing issue regarding your provider, your website is online, have you tried from another location? Please altro try to enable Cloudflare as it changes the ip address of your website.

  10. #50
    Guest

    Default

    I get error 502 when I try to see my website from my iPhone (AT&T) and my sister in Washington state can't see my site from her computer, a mac.
    I can see my site from the pc at work and my mac at home, both in Anchorage, AK. I activated cloudflare after reading through the posts on this thread, but no change yet. Or that wasn't what I needed to do for my problem.
    What should I do?

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