Report network problems

[saitfainder]

How to make a network problem report

First check this board for notices about programmed downtimes or un- scheduled maintenance.. Your can get your server number by log into your control panel and looking at the URL in your browser's address bar (s#server number#.altervista.org).

If there is no notice about your server and you can't reach your site, please report it here by posting the content of the result file generated by this script:

http://karl94.altervista.org/av_test...ta_test_en.zip

Usage: download the archive, extract the contained file ad run it. The test result will be saved into a altervista_test.txt file. Post the content of this file in this thread.

i cannot access my site as when i try it says the web address is unavailable or does not exist so i run the test and this is the script i get

 

Tracing route to gehub.altervista.org [67.215.65.132]
over a maximum of 30 hops:

  1     1 ms     1 ms    <1 ms  192.168.1.1 
  2     8 ms     9 ms     8 ms  10.41.40.1 
  3    12 ms    10 ms    10 ms  hudd-core-1a-ae1-2621.network.virginmedia.net [80.7.154.81] 
  4     9 ms    12 ms     8 ms  manc-bb-1a-xe-702-0.network.virginmedia.net [212.43.162.118] 
  5    17 ms    14 ms    24 ms  brnt-bb-1b-ae1-0.network.virginmedia.net [212.43.163.86] 
  6    16 ms    35 ms    30 ms  brnt-tmr-1-ae5-0.network.virginmedia.net [213.105.159.50] 
  7    18 ms    16 ms    24 ms  telc-ic-1-as0-0.network.virginmedia.net [62.253.185.74] 
  8    52 ms    29 ms    30 ms  ldn-b2-link.telia.net [213.248.100.97] 
  9    29 ms    29 ms    40 ms  ldn-bb1-link.telia.net [213.155.133.30] 
 10   107 ms   112 ms   113 ms  nyk-bb1-link.telia.net [80.91.249.249] 
 11   180 ms   181 ms   185 ms  sjo-bb1-link.telia.net [213.248.80.1] 
 12   163 ms   163 ms   165 ms  singaporetelecom-ic-150839-sjo-bb1.c.telia.net [80.239.167.174] 
 13   184 ms   215 ms   168 ms  203.208.171.157 
 14   170 ms   169 ms   188 ms  203.208.171.245 
 15   349 ms   428 ms   359 ms  203.208.166.62 
 16   375 ms   375 ms   373 ms  203.208.182.101 
 17   353 ms   344 ms   343 ms  203.208.166.58 
 18   344 ms   351 ms   344 ms  203.208.190.166 
 19   336 ms   346 ms   358 ms  hit-nxdomain.opendns.com [67.215.65.132] 

Trace complete.
Non-authoritative answer:

Server:  resolver1.opendns.com
Address:  208.67.222.222

Name:    gehub.altervista.org
Address:  67.215.65.132


Windows IP Configuration

   Host Name . . . . . . . . . . . . : Rachael-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Qualcomm Atheros AR9285 802.11b/g/n WiFi Adapter
   Physical Address. . . . . . . . . : 90-4C-E5-9B-0C-37
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::503:7ae9:d557:6374%11(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.4(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 24 October 2012 21:11:40
   Lease Expires . . . . . . . . . . : 25 October 2012 21:46:17
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 311446757
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-A4-BD-77-00-26-9E-E5-D4-AD
   DNS Servers . . . . . . . . . . . : 208.67.222.222
                                       208.67.220.220
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
   Physical Address. . . . . . . . . : 00-26-9E-E5-D4-AD
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:2047:8c1:3f57:fefb(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::2047:8c1:3f57:fefb%12(Preferred) 
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
ftp> Invalid command.
ftp> none 
Invalid command.
ftp> none 
quit

[Gianluca]

gehub:

please see this: http://forum.en.altervista.org/issue...ccessable.html

 

Traza a la direcci¢n kanchema.altervista.org [78.129.205.8]
sobre un m*ximo de 30 saltos:

  1     4 ms     1 ms     1 ms  192.168.1.1 
  2    78 ms    69 ms    45 ms  cliente-100155.iberbanda.es [87.111.200.1] 
  3    40 ms    66 ms    68 ms  cliente-17960.iberbanda.es [83.230.134.38] 
  4    59 ms    68 ms    79 ms  cliente-20600.iberbanda.es [83.230.144.118] 
  5    55 ms    70 ms    88 ms  cliente-20671.iberbanda.es [83.230.144.189] 
  6    88 ms    73 ms    73 ms  233.Red-80-58-90.staticIP.rima-tde.net [80.58.90.233] 
  7    63 ms    86 ms    68 ms  166.Red-81-46-7.staticIP.rima-tde.net [81.46.7.166] 
  8   108 ms    78 ms    80 ms  Et4-0-0-1-grtmadad1.red.telefonica-wholesale.net [84.16.10.73] 
  9   205 ms   118 ms    75 ms  Xe2-0-0-0-grtparix3.red.telefonica-wholesale.net [84.16.12.230] 
 10   102 ms    85 ms    92 ms  Tinet-5-0-2-0-grtparix3.red.telefonica-wholesale.net [213.140.53.146] 
 11   108 ms   112 ms    86 ms  xe-0-0-1.lon11.ip4.tinet.net [89.149.181.5] 
 12   121 ms    96 ms    89 ms  iomart-hosting-gw.ip4.tinet.net [77.67.74.102] 
 13    99 ms    98 ms    81 ms  593.net1.north.dc5.as20860.net [62.233.127.174] 
 14    84 ms   103 ms   135 ms  87.117.211.42 
 15     *        *        *     Tiempo de espera agotado para esta solicitud.
 16     *        *        *     Tiempo de espera agotado para esta solicitud.
 17     *        *        *     Tiempo de espera agotado para esta solicitud.
 18     *        *        *     Tiempo de espera agotado para esta solicitud.
 19     *        *        *     Tiempo de espera agotado para esta solicitud.
 20     *        *        *     Tiempo de espera agotado para esta solicitud.
 21     *        *        *     Tiempo de espera agotado para esta solicitud.
 22     *        *        *     Tiempo de espera agotado para esta solicitud.
 23     *        *        *     Tiempo de espera agotado para esta solicitud.
 24     *        *        *     Tiempo de espera agotado para esta solicitud.
 25     *        *        *     Tiempo de espera agotado para esta solicitud.
 26     *        *        *     Tiempo de espera agotado para esta solicitud.
 27     *        *        *     Tiempo de espera agotado para esta solicitud.
 28     *        *        *     Tiempo de espera agotado para esta solicitud.
 29     *        *        *     Tiempo de espera agotado para esta solicitud.
 30     *        *        *     Tiempo de espera agotado para esta solicitud.

Traza completa.
Respuesta no autoritativa:

Servidor:  UnKnown
Address:  192.168.1.1

Nombre:  kanchema.altervista.org
Address:  78.129.205.8


Configuraci¢n IP de Windows

   Nombre de host. . . . . . . . . : MariPortatil
   Sufijo DNS principal  . . . . . : 
   Tipo de nodo. . . . . . . . . . : h¡brido
   Enrutamiento IP habilitado. . . : no
   Proxy WINS habilitado . . . . . : no
   Lista de b£squeda de sufijos DNS: ap

Adaptador de LAN inal*mbrica Conexi¢n de red inal*mbrica:

   Estado de los medios. . . . . . . . . . . : medios desconectados
   Sufijo DNS espec¡fico para la conexi¢n. . : 
   Descripci¢n . . . . . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Direcci¢n f¡sica. . . . . . . . . . . . . : 06-23-4D-97-4C-57
   DHCP habilitado . . . . . . . . . . . . . : s¡
   Configuraci¢n autom*tica habilitada . . . : s¡

Adaptador de Ethernet Conexi¢n de *rea local:

   Estado de los medios. . . . . . . . . . . : medios desconectados
   Sufijo DNS espec¡fico para la conexi¢n. . : 
   Descripci¢n . . . . . . . . . . . . . . . : Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller
   Direcci¢n f¡sica. . . . . . . . . . . . . : 00-23-8B-01-D8-E7
   DHCP habilitado . . . . . . . . . . . . . : s¡
   Configuraci¢n autom*tica habilitada . . . : s¡
   V¡nculo: direcci¢n IPv6 local. . . : fe80::b17f:a891:17dc:3a7f%11(Obsoleto) 
   Direcci¢n IPv4 de configuraci¢n autom*tica: 169.254.58.127(Provisional) 
   M*scara de subred . . . . . . . . . . . . : 255.255.0.0
   Puerta de enlace predeterminada . . . . . : 
   Servidores DNS. . . . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS sobre TCP/IP. . . . . . . . . . . : habilitado

Adaptador de LAN inal*mbrica Conexi¢n de red inal*mbrica 2:

   Sufijo DNS espec¡fico para la conexi¢n. . : ap
   Descripci¢n . . . . . . . . . . . . . . . : Atheros AR5B91 Wireless Network Adapter
   Direcci¢n f¡sica. . . . . . . . . . . . . : 00-23-4D-97-4C-57
   DHCP habilitado . . . . . . . . . . . . . : s¡
   Configuraci¢n autom*tica habilitada . . . : s¡
   Direcci¢n IPv4. . . . . . . . . . . . . . : 192.168.1.108(Preferido) 
   M*scara de subred . . . . . . . . . . . . : 255.255.255.0
   Concesi¢n obtenida. . . . . . . . . . . . : viernes, 16 de noviembre de 2012 9:54:24
   La concesi¢n expira . . . . . . . . . . . : domingo, 25 de noviembre de 2012 22:39:25
   Puerta de enlace predeterminada . . . . . : 192.168.1.1
   Servidor DHCP . . . . . . . . . . . . . . : 192.168.1.1
   Servidores DNS. . . . . . . . . . . . . . : 192.168.1.1
   NetBIOS sobre TCP/IP. . . . . . . . . . . : habilitado

Adaptador de t£nel isatap.ap:

   Estado de los medios. . . . . . . . . . . : medios desconectados
   Sufijo DNS espec¡fico para la conexi¢n. . : ap
   Descripci¢n . . . . . . . . . . . . . . . : Adaptador ISATAP de Microsoft
   Direcci¢n f¡sica. . . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP habilitado . . . . . . . . . . . . . : no
   Configuraci¢n autom*tica habilitada . . . : s¡

Adaptador de t£nel Teredo Tunneling Pseudo-Interface:

   Sufijo DNS espec¡fico para la conexi¢n. . : 
   Descripci¢n . . . . . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Direcci¢n f¡sica. . . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP habilitado . . . . . . . . . . . . . : no
   Configuraci¢n autom*tica habilitada . . . : s¡
   Direcci¢n IPv6 . . . . . . . . . . : 2001:0:5ef5:79fb:412:22e9:3f57:fe93(Preferido) 
   V¡nculo: direcci¢n IPv6 local. . . : fe80::412:22e9:3f57:fe93%12(Preferido) 
   Puerta de enlace predeterminada . . . . . : ::
   NetBIOS sobre TCP/IP. . . . . . . . . . . : deshabilitado

Adaptador de t£nel isatap.{8BE909BD-1B9A-4905-81B0-C211DB634855}:

   Estado de los medios. . . . . . . . . . . : medios desconectados
   Sufijo DNS espec¡fico para la conexi¢n. . : 
   Descripci¢n . . . . . . . . . . . . . . . : Adaptador ISATAP de Microsoft #2
   Direcci¢n f¡sica. . . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP habilitado . . . . . . . . . . . . . : no
   Configuraci¢n autom*tica habilitada . . . : s¡

Adaptador de t£nel isatap.{5456C0AF-7F5E-4C85-A2EE-0FCCD65703EF}:

   Estado de los medios. . . . . . . . . . . : medios desconectados
   Sufijo DNS espec¡fico para la conexi¢n. . : 
   Descripci¢n . . . . . . . . . . . . . . . : Adaptador ISATAP de Microsoft #3
   Direcci¢n f¡sica. . . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP habilitado . . . . . . . . . . . . . : no
   Configuraci¢n autom*tica habilitada . . . : s¡
Conectado a kanchema.altervista.org.
220---------- AlterVista FTP ----------
220-You are user number 4 of 180 allowed.
220-Local time is now 19:20. Server port: 21.
220-This is a private system - No anonymous login
220 You will be disconnected after 5 minutes of inactivity.
Usuario (kanchema.altervista.org:(none)): 
331 User none  OK. Password required

530 Authentication failed. Your nickname must be lower case and your host yournickname.altervista.org , go to http://www.altervista.org to recover your password. Remember that AlterBlog, AlterForum and AlterGallery don't have FTP access.

Error al iniciar la sesión.
ftp> quit 
221-Goodbye. You uploaded 0 and downloaded 0 kbytes.
221 Logout.

Thanks

[Gianluca]

kanchema:

your website is online, can you please specify which issues are you encountering?

WEBSITE AVAILABILITY CHECK FOR KANCHEMA.ALTERVISTA.ORG:
kanchema.altervista.org is up

Last updated @ 11/16/2012 15:35:50
Test finished in 0.59 seconds.

C:\Users\Ngenator>ping ngenator.altervista.org

Pinging ngenator.altervista.org [78.129.205.2] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 78.129.205.2:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Ngenator>tracert ngenator.altervista.org

Tracing route to ngenator.altervista.org [78.129.205.2]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.10.10.1
  2    18 ms     9 ms    16 ms  96.128.8.1
  3    11 ms    10 ms     9 ms  te-7-1-ur02.quincy.ma.boston.comcast.net [68.85.
160.105]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\Ngenator>nslookup ngenator.altervista.org
Server:  google-public-dns-a.google.com
Address:  8.8.8.8

Non-authoritative answer:
Name:    ngenator.altervista.org
Address:  78.129.205.2

Looks like my issue is with Comcast...

[Gianluca]

ngenator:

yes, looks like there is an issue with them, did you try to contact them?

[itxboss]

whats the problem there

 

Tracing route to cf-protected.itxboss.altervista.org.cdn.cloudflare.net [108.162.199.189]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.1.1 
  2    56 ms    50 ms    50 ms  182.185.0.1 
  3    59 ms    56 ms    50 ms  182.184.1.202 
  4    63 ms    66 ms    62 ms  182.184.1.145 
  5    63 ms    62 ms    61 ms  10.0.2.5 
  6    64 ms    64 ms    98 ms  10.0.1.2 
  7    81 ms    87 ms    83 ms  203.99.170.250 
  8    83 ms    85 ms    91 ms  rwp44.pie.net.pk [221.120.253.221] 
  9    89 ms    87 ms    86 ms  static-khi275-P02-pie.net.pk [221.120.254.6] 
 10    84 ms    85 ms    82 ms  Sw275b-khi77c1.pie.net.pk [202.125.128.133] 
 11   164 ms   166 ms   168 ms  khi77.pie.net.pk [202.125.129.222] 
 12   191 ms   170 ms   168 ms  13335.sgw.equinix.com [202.79.197.132] 
 13   164 ms   163 ms   163 ms  108.162.199.189 

Trace complete.
Non-authoritative answer:

Server:  UnKnown
Address:  192.168.1.1

Name:    cf-protected.itxboss.altervista.org.cdn.cloudflare.net
Addresses:  108.162.199.189
	  108.162.198.189
Aliases:  itxboss.altervista.org
	  itxboss.altervista.org.cdn.cloudflare.net


Windows IP Configuration

   Host Name . . . . . . . . . . . . : ItxBoss
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Bluetooth Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) #2
   Physical Address. . . . . . . . . : 00-15-83-3D-0A-57
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Intel(R) 82566DM Gigabit Network Connection
   Physical Address. . . . . . . . . : 00-0F-FE-64-F4-6F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::acc6:3032:71d5:b513%10(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.4(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, August 05, 2013 8:27:40 PM
   Lease Expires . . . . . . . . . . : Tuesday, August 06, 2013 8:27:40 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 234885118
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-85-98-65-00-0F-FE-64-F4-6F
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{A9949F68-3104-4D73-A02D-C66CBA9FEFBA}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:1c65:3c0e:4946:c3e8(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::1c65:3c0e:4946:c3e8%11(Preferred) 
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{28436464-AE36-4B91-80FB-7CCE8C3E7046}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
ftp> Invalid command.
ftp> none 
Invalid command.
ftp> none 
quit

[Gianluca]

itxboss:

your website is currently served by cloudflare, if the problem persist you may try to disable it or contact support [ --at-- ] cloudflare.com

[capcomvstheworld]

Tracing route to capcomvstheworld.altervista.org [78.129.205.42]

over a maximum of 30 hops:



1 8 ms 8 ms 9 ms 73.205.18.1

2 7 ms 9 ms 9 ms te-0-5-0-5-sur01.plymouth.mn.minn.comcast.net [68.85.166.181]

3 * * * Request timed out.


If Comcast blocks your site, which seems to be quite common from this thread, I don't see how I could possibly host here. Comcast is a major internet provider and I don't want users to be unable to reach my page...

Its been about 30 hours since I signed up, should be long enough for DNS to catch up.